Customer relation and transaction officer

Description

Job Description and Duties:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.

• Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.

• Tracking, recording, reporting, and storing information related to

transactions, customers and ensuring all information is accurate and

complete.

• Carrying out client satisfaction surveys and reviews.

• Liaising with internal departments to ensure client needs are fulfilled effectively.

• Letting customers know about other products the company offers.

• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.

• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.

• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.

• Check customer's balance and verify customer's signatures.

Requirements/Skill/Competency:

• A minimum of a B.Sc. / HND / BA degree.

• Other higher/ relevant qualification(s) will be an advantage.

• A minimum of 1-year work experience in a similar role((preferably in

customer relations or marketing).

• Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.

• Experienced in transaction monitoring and drafting of suspicious transaction reports.

• Must be an effective team player.

• Maintain a positive attitude focused on customer satisfaction.

• Solid organizational skills, multitasking and time-management.